An online statement will be available at all times which you can view by clicking on the Transaction History link in ‘My Account’. A quarterly balance statement will also be sent to customers through email. You will also get an email for every transaction made.

Candere buys international-grade bullion from institutional suppliers and sells this to consumers. When customers sell gold back to us, we sell it back to institutional participants in the wholesale bullion market, where the buyback rate is lower than the selling rate – this is referred to as the buy-sell spread. In addition to the buy-sell spread in the commercial bullion market, GST is added to the buy price, but it is not levied on any sell transactions. Further, there are charges incurred on the payment gateway, trustee, insurance and custodian fees which also contribute to the difference in buy and sell price.

No you won’t be required to furnish any identity proof at the time of receiving the gold coins.

You can convert up to 100 grams a day.

The conversion takes place on the basis of amount and not gold grammage.

Yes, you can buy or sell a maximum of 3 times a day.

No, you can purchase any product you like from Candere.

Conversion takes place on the basis of amount and not grammage

We have partnered with IDBI Trusteeship Services to ensure the safety of your investment.

There is no storage cost for the DigiGold you purchase at Candere. You just pay the gold rate.

You can store your DigiGold for a maximum of one year.

You can use DigiGold for direct purchase of products from Candere, however you won’t be able to use schemes like DGRP with DigiGold.

Yes, you can convert your DigiGold to cash using our sell feature. There are no deductions or hidden costs.

There is no limit to the investment amount of a single transaction as long as you have completed your KYC.

We do not save your bank account details. That detail is strictly confidential.

No, you currently can’t appoint a nominee for your DigiGold account.

The digital gold you have purchased is not giftable.

We take security very seriously and have implemented measures to ensure that account can be accessed by owners only. We are always looking for ways to improve our security and will be working on an OTP facility soon.

As of now, you can’t convert your gold in the Kalyan Jewellers store. We are working out the logistics of this and will keep posting updates as well as more features to DigiGold.

You may write to us at support@candere.com or call our Customer Service team at +91 22 61066262.

DigiGold facilitates the purchase of physical bullion (i.e. bars of Gold) for as low as Re. 100 with the ease of online access. The customer can request for the delivery of Gold purchased from Augmont anytime they want in the form of coins/ bars and jewellery and it will be delivered at your doorstep. Customers can also sell the bullion (bought from us) in a secured and convenient manner back to Augmont.

Augmont, through its online platform, offers 24 carat 999 Gold.

• Ease of Account Opening - Opening an Account with us is a quite simple, hassle- free process.
• Minimum Verification - Only mobile number verification is required for successful registration.
• No Additional Costs - No brokerage is charged. No charges for storage and insurance.
• Small Quantity - Augmont enables the purchase of Gold for as low as ₹100
• Better Prices - The bullion is available at wholesale market prices.
• Buy Back - You can sell the bullion bought from us at very low spreads.
• Dedicated Customer Service - Contact the Customer Service Desk by Email, Whatsapp and Call during business hours of 10:00 am to 7:00 pm from Monday to Saturday except on public holidays.

The Buy & Sell prices are quoted on the basis of wholesale prices in the spot market. We share the benefit of wholesale market prices with our customers, making us more competitive as compared to others.

On Augmont Gold for All, any resident Indian with a valid PAN/Form 60 and a bank account can start purchasing DigiGold. You must simply register by entering your mobile number and verifying it with the OTP supplied to you.

You can buy any quantity of Gold on Augmont. The minimum amount of purchase allowed is Re.1 However, you are allowed to sell only the Gold that you have bought from us. You are not allowed to sell the gold until 48 hours from the purchase time for security reasons.

The Buy and Sell prices are calculated using wholesale spot market pricing. We pass on the benefits from wholesale market prices to our consumers, making us more competitive than the competition.

All our prices quoted on the website are exclusive of GST and other applicable taxes. The applicable GST is added to the quoted price at the final stage of checkout.

The price for Gold (i.e. Buy/Sell) is displayed on the Augmont website, and there is always a little disparity between the buy and sell prices. The spread varies depending on a variety of factors such as price volatility, supply, and external market circumstances. On the platform, we transparently quote live prices. Furthermore, GST, which is imposed on the buy price, is not levied on the sell price, and there are other charges for payment gateways, trustees, and other services that contribute to the difference between the buy and sell prices.

You receive the sale proceeds in your confirmed bank account when you sell your gold. Within three working days, the funds will be credited to your bank account. You can contact our customer care if there are any delays.

You can sell back at the market prices which are displayed on the website on a real- time basis. There are no additional charges.

You can buy gold for as low as Re. 100 up to four decimal grams

You can download the invoice from the My Orders section in the buy reports.

Customers can monitor their activities on the website by viewing all transactional details in the 'My Orders' section. To keep track of all the transactions, there are separate reports such as Buy Reports, Sell Reports, and My Orders, among others.

Once orders have been successfully placed, they cannot be cancelled.

As per the government regulations, it is a statutory requirement and a part of regulatory instructions and compliance that KYC needs to be done for buying any product on the Augmont platform. We want to ensure that we have the correct KYC of the customers to enable us to identify the owners of the gold lying in the vaults with accuracy. It is advised that proper KYC is updated to prevent any misuse of your gold account. In any case, you will be prompted to provide your PAN details once your buying reaches a certain threshold limit.

The physical gold is stored safely in the vault of Sequel, the service which is utilized by various banks in India and also by various Asset Management Companies (AMCs) for their Gold-ETFs. The physical Gold stored in the vault is also covered by insurance.

Sequel Logistics (https://www.sequelglobal.com/) is a global leader in security-related services for banks, financial institutions, mines, retailers, diamond and jewelry industries, pharmaceuticals and a variety of other commercial and governmental customers.

Valgo Finsec Services Private Limited formerly know as Valmet Securities Services Private Limited, managed & operated by SEQUEL group of companies has been appointed as an Independent Trustee, and they have the authority to act on behalf of clients and to protect their interests. On the bullion (i.e.Gold) you purchase, Valmet will have first and exclusive charge. Customers enable Augmont to send physical bullion to a secured vault on their behalf, which is verified by an Independent Trustee, after accepting the Terms and Conditions. (https://www.augmont.com/assets/media/trustee-certificate.pdf).

Under a comprehensive insurance contract, a top insurance firm insures the physical gold and housed in vaults. Our insurance also covers the gold, , and jewellery that is in transit at the time of delivery.

The customer can change the registered mobile number by contacting the customer support team on support@augmont.com or calling them on 9090906867. The customer service shall assist you with the same.

By contacting the customer care desk, you can request that your account be terminated. In response to your request, we will close your account. However, before your account is terminated, you must verify that any gold in your account is sold back to Augmont at market price.

The partner platforms will provide the first level of support. To reach out to us, you can write to support@augmont.com. You can also call or WhatsApp us on +91 9090906867.