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Candere Policy

Resizing And Repairs

We offer free (No Labour) refinishing for lifetime on your jewellery. Send your piece to us and we will refinish, buff and polish your jewellery to a new shine.

Minor repairs will be done free of charge when your item arrives for refinishing. If you have major repairs, please contact us before sending your item to us to discuss your options.

We will do everything we can to repair your jewellery for a nominal cost if your item needs repairs that fall outside of our 30 Days Return Policy. Repairs will be assessed and an estimate will be provided and agreed upon before work begins.

We offer Resizing options only for Rings, no other jewellery is eligible for resizing.

We will resize rings free of cost except in certain cases where resizing is not possible (In order to maintain structural integrity, certain rings may not be resizable)

If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer and if it costs less than the existing ring, the differential amount shall be refunded to the customer.

In case of a refund, the payment of the balance refund amount shall be made through an online bank transfer within 10 days of dispatch of the resized product.

If for some reason, your product needs to be repaired, the company shall repair/replace the product for charges to be determined on a case to case basis.Shipping charges under Repairs & Resizing policy shall be borne by the customer.

This feature is not available for International Orders (orders that will be shipped abroad from India)

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