SHIPPING POLICY
• All of our jewellery is custom made by our goldsmiths, therefore, please allow up to minimum 12 - 14 working days for the jewellery (depending on the type of jewellery) to be dispatched after receiving cleared payments. The delivery date mentioned on the website is a tentative date based on major cities and primary locations. Deliveries to suburban areas and interiors of India may take more time.
• Products are shipped post receipt of full payment against the order except in the case of COD.
• We make sure that all the parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit. However, we cannot ensure the handling and damage caused in transit, if any, by courier companies before reaching you. We urge you, therefore, to NOT accept any damaged or tampered shipments as it will then be the responsibility of the recipient in case any product is missing.
•We urge you to prepare a video of the unboxing of your shipment for security purposes.
Delivery Location:
• Orders can be delivered to only Residential and Commercial Locations or to any nearby Kalyan Jewellers’ Showroom in India. The delivery of the orders cannot be made to any public places like Malls, Hotels, Restaurants, Hostels or nearby streets etc.
• If at all the recipient is unavailable during the time of delivery, the Courier Company will make 3 attempts to deliver the product. In case the recipient is still not reachable/ available, the same will be returned to our office from where the product has been dispatched (Mumbai).
• Candere.com will not be responsible for orders collected directly from the delivery hub or anywhere outside the delivery address.
Recipient Identification:
• Customers will have to enter the correct details of the Consignee / Recipient Name (as it is stated in their photo identification that is approved by the Government) with complete Address, nearby landmark, pin code and contact number for hassle-free delivery.
• For your protection, all orders require a signature upon delivery, regardless of any signature waiver on file.
• In case of purchases of Gold coins/Bars the name on the Card used for making the payment, the Photo ID of the cardholder & the buyers' name mentioned in the order should be the same.
• We require the Photo ID proof (soft copy) to be sent to us for all gold coins/bars that are set for delivery at Kalyan Jewellers. The order will be processed only after the ID proof is received.
• In a case where a card has been used to make the payment but does not belong to the purchaser, the photo ID of both the cardholder and the non-card holder will have to be submitted.
- Following Identity Proofs Will Be Accepted:
- Passport:
- PAN Card
- Drivers License
- Voters ID
- Aadhar Card
• For any customer request that entails handing over the parcel or delivery to a third person, an email confirmation for the same will be required from the buyer for the authorization of the person in question, along with his/her photo ID.
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