experience are mixed good as well as bad
This is my first time experience with online gold shopping, the experience are mixed good as well as bad as following reason: -
1. Company is giving online chat support to customer with given a attachment option.
2. Product are good.
3. Website presentation very good like rate breakup detail , customize detail etc.....
4. Prompt courier service.
Bad : When we received the product.
1. Hallmark BIS Laboratory Certified card is not worth full, because they don't have any legal liability regarding the article (as per the term & condition on back side of Card). This certification card cost in between Rs. 30/- to Rs 35/- only (not Rs. 800/-).
2. In Bill, No detail of weight, rate breakup (as per given in your website) and certification of BIS Hallmark. This present, company doesn't want the legal liability on yourself.
3. No unique relation between article and Laboratory certified card. nobody can proof it that Certificate Card belongs to the unique article.
4. Company are also not take a liability of Laboratory certified card .
I think company should be more open during the transfer of article entitlement that could be beneficial for company in two way one trust of company by lay man and second increase your online sale . My two suggestion as follows: -
1. Every article should have Unique ID number and its punch on article also.
2. Full detail of article should be on your Signed and Stamped Bill like Price breakup, Weight , BIS Hallmark Grade.