Yes. Shopping on Candere.com is safe and secure. We use industry-standard encryption and secure payment technologies to protect both, your personal and payment information throughout your shopping experience.

All online transactions are processed through secure payment gateways, and we take appropriate measures to safeguard your information. For more details on how we collect, use, and protect your data, please refer to our Privacy Policy.

If you have any questions or need assistance while placing your order, our customer support team is always happy to help.

Shopping on Candere.com is quick and easy. Browse our collections, select the jewellery you'd like to purchase, choose the available product options (where applicable), and add the item to your shopping bag. Proceed to checkout, enter your shipping and payment details, and complete your purchase using one of our secure payment options. Once your order is successfully placed, you will receive an order confirmation via email and/or SMS.

We ship our jewelry by highly trusted carriers like FedEx, Bluedart, DHL or Reputed Logistics Provider so the chances of anything happening to your prized package are super slim. Plus, all our shipments are fully insured. Visit our Shipping page for more information.

If your jewellery was delivered with a diamond or gemstone certificate (such as IGI, GIA, SGL, or any other applicable certification), we recommend returning the original certificate along with the product. If the certificate has been misplaced, please contact our Customer Support team before initiating the return. Where applicable, the cost of issuing a replacement certificate will be deducted from the refund amount. The deduction will vary depending on the type of certificate and the replacement charges.

We love surprises and we'd love to help you. First, you need to think about where you'd like the Candere Jewelry to be delivered, we require a signature for delivery regardless of any waivers you have from FedEx, Bluedart, DHL or global reputed logistics company. This requirement is for your protection, but we understand that they may interfere with your surprise. You can call our Customer Service Department at +91 22 6106 6262 or email us at cs@candere.com to arrange a FedEx delivery location (like an neighbor who's in on the surprise or your work place, etc.) that will keep the secret safe. We can also expedite your delivery for a special occasion, forgotten birthday (doh!) or missed anniversary (whoops!). And please don't hesitate to contact our Customer Service Department for any special requests.

Nope. We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it's our policy that a signature is required for all Candere orders, regardless of any signature waivers you may have with FedEx or any other logistics provider.

Please note that we are unable to deliver to Post Office boxes or forwarding addresses.

If you think you might have placed a duplicate order, please contact our Customer Service Representative at +91 2261066262 or email support@candere.com to get the details and they'll make sure that everything gets sorted out to your satisfaction.

To track your most recent orders simply click on "My Account" at the top of any Candere page and go to "My Order History". This is the easiest and fastest way to get the most current information regarding your orders.

We would be happy to assist you with answering any questions you may have regarding your purchase either online chat or you may either contact us at +91 22 6106 6262 or email support@candere.com.

We offer multiple secure payment options to make your shopping experience convenient. You can pay using major credit cards, debit cards, UPI, net banking, and other payment methods made available during checkout. All payments are processed through secure payment gateways. The payment options displayed at checkout may vary based on your location, order value, and the payment gateway's availability.

Resizing is offered free of charge, provided the request is made within the applicable return window. If the resizing results in a change in the metal weight, the additional cost or refund will be calculated accordingly. For more information on ring resizing, eligibility, timelines, or assistance with your request, please contact our Customer Support team at +91 22 6106 6262 or support@candere.com.

We strive to provide you with an experience that makes you feel confident in every purchase. We hope your Candere jewellery brings you years of joy. However, if you wish to return an item, you can easily initiate a return through the My Account section on Candere.com within the applicable return period. Alternatively, you can contact our customer care team at +91 22 6106 6262 or email us at support@candere.com, and our team will be happy to guide you through the return process. Please refer to our detailed Return Policy for eligibility, timelines, and terms and conditions.

Though unlikely, in the rare case that you are not completely satisfied with your purchase, you may request a return within the applicable return period, subject to the terms of our Return & Refund Policy. Once the returned product has been received, inspected, and approved by our Quality Assurance team, the eligible refund will be processed to the original mode of payment in accordance with our Refund Policy. For detailed information on eligibility, exclusions, timelines, and the refund process, please refer to our Return & Refund Policy.

If your merchandise becomes defective within 15 days following your original shipping date, we'll exchange it free of charge, or refund the full cost of the merchandise excluding shipping charges.

You should receive your refund within three to four weeks, which takes into account the time required to ship to us, inspection and processing of your return at our facility, and processing of your refund by your credit card company. For more detailed information, please see our Refund Policy.

To clean a lightly-soiled diamond, run a bowl of lukewarm water with a little washing-up liquid and use a soft old toothbrush to gently remove any dirt. If a diamond is more heavily soiled, then it would be advisable to take it to a trusted diamond jeweller to be cleaned ultrasonically.

Please visit our Contact Us section here.

(a) Generally, we take 7-10 working days for all items (there are a few items that will take 2-3 weeks). If we have an item in stock, we can sometimes deliver within 48-96 hours.

(b) You can see the delivery time for your chosen item when viewing that particular product.

(c) If you need your order urgently or for a very specific date, please write to us at support@candere.com mentioning your requirement along with the Invoice / Order number. We'll do everything we can to have your item delivered to you before time.

You can track the status of your order anytime by logging into the My Account section on Candere.com. Your order status will be updated at every stage, right from order confirmation to delivery. Additionally, once your order has been dispatched, you will receive a confirmation via email and/or SMS with the shipment details.

(a) Our packaging only states 'Candere' on the package, and the contents are not identifiable.

(b) We use Fedex / Blue Dart / Global Reputed Special Delivery. This is a guaranteed fast / express delivery service, which usually takes 2-4 days after we post the item and will require a signature.

(c) If you are out, our logistic provider will leave a card and the package can be collected from their local office or a re-delivery is arranged.

(d) We will email you the day your item is sent so you know to look out for your delivery the following day.

Please note, delivery is free and your item will be fully insured during transit.Also we can deliver products to cardholder's shipping address only.

Call us at +91 22 6106 6262 or write to us at support@candere.com if you require further information.