You may cancel your made-to-order jewellery order free of charge within 48 business hours of placing it. Cancellation requests received after this period will be subject to a 10% cancellation fee. Orders for Fast Shipping, Express Delivery, Ships in 24 Hours, and 24-Hour Shipping products cannot be cancelled, as these items are already ready for dispatch or are processed on priority. However, they may be eligible for exchange in accordance with our Exchange Policy.

Orders that have already been invoiced or shipped are not eligible for cancellation.

Orders for gold coins/bars, frames, customised jewellery, gift cards, and loose solitaires cannot be cancelled under any circumstances.

For customers enrolled under the Double Gold Rate Protection Plan (DGRP: now discontinued), a transaction fee of 10% of the order value will be deducted in the event of cancellation. The remaining eligible amount, after deducting the applicable transaction fee, will be refunded.

Orders paid using gift cards, online vouchers, digital wallets (including Safegold), or similar payment instruments will have the respective amount credited to the Candere Wallet upon cancellation.

Candere reserves the right to cancel or refuse any order at its sole discretion. This may include, but is not limited to, product unavailability, pricing or technical errors, suspected fraudulent activity, or where additional verification or information is required before processing the order.

Refunds for payment made through debit/credit cards/net banking will be processed by reversal of the same transaction. This would take around 3-5 working days.

For faster refund processing in eligible cases, we use RazorpayX. RazorpayX enables you to receive your refund quickly by securely submitting your bank account or UPI details through a payout link.

RazorpayX may be used for refunds related to DGRP/installment orders (plan now discontinued), payments received through the payment gateway that are older than 6 months, buyback orders, or any other eligible cases determined by Candere.

If the RazorpayX payout link expires before it is used, please contact our Customer Support team. We will be happy to assist you and arrange for a new payout link to be shared.

Here's how it works:

A RazorpayX payout link will be sent to your registered mobile number and email address.

Open the link and complete the verification using the OTP sent to you.

Enter your preferred bank account or UPI details to receive your refund.

The cancellation of orders that are paid via digital wallets like online vouchers or gift cards will not be refunded to your bank account. It will be credited to Candere Wallet only and can be used for future purchases.

In cases of refunds under 15 days return, refund is subject to quality confirmation by our skilled quality assurance team and verification of product documents like original invoice and product certificate.

The money-back amount will be 100% of the actual amount paid.

The money-back amount will be 100% of the actual amount paid. In case, any freebies were received during the original purchase, the exchange/refund amount will be reduced by an amount equivalent to the freebies as applicable.

Part payments received against customized jewellery are not refunded.