All About Return Policy
15 Days Return Policy :
Candere provides an option to its customers to get 100% exchange on their products. If you still wish to return, you can get a 100% refund on your purchase under 15 days return policy if the product has manufacturing defects. If not, a 10% fee will be levied on returning your product. Any order above Rs. 1,00,000 will be only eligible for Exchange for the total invoice value only. The Jewellery Insurance amount is non-refundable under any circumstances in case of returns.
Any item that shows signs of damage, wear and tear, alterations, or resizing (by a jeweler other than Candere.com) will not be accepted under this policy. The product must be the same as shown on the website with all the supporting paperwork. The product will not be accepted under this policy if the Tag of "Non Returnable If Torn" is removed.
You are eligible for an exchange on Candere for 100% of the purchase value under 15 days return policy. In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. If the exchanged value is lesser than the value of the old product, the difference will be held as a credit for future purchases. One order can be exchanged only once, post which it will fall under our Lifetime Exchange Policy.
The returns of orders that were paid via digital wallets like Safegold or online vouchers or gift cards Or Schemes or Candere Wallet will be eligible for Exchange only. A refund in the customer account is not applicable. If no exchange on the order is decided, the amount will be kept in Candere Wallet for future purchases.
Tushi Products will be eligible for Exchange only, and a refund will not be applicable.
Any product that has been designed through our Bespoke service will not be included in the 15-day Return policy, i.e. designed exclusively for our client by Candere.com through customization. However, these orders will come under a Lifetime Exchange Policy.
In case of engravings, removal of tag, logo, etc., a 10 % deduction will be applicable on the invoice value. If the client wishes to go for Exchange, 100 % value will be adjusted to the exchanged order.
Regarding exchange orders, current gold rates and offers will be applied/replaced with the rates and offers used for the original order.
Loose Solitaire Diamond / Gemstones and Gold Coins or Bars and Frames are not covered under 15 Day Return policy.
(Double Gold Rate Protection) DGRP Orders will only be eligible for the 15 days Exchange policy, NO refund will be applicable on DGRP orders. A 10% cancellation charge is applicable towards the same.
This feature is not available for International Orders (Orders that will be shipped abroad from India).
How do I return the product to Candere.com within 15 Days?
If you happen to be dissatisfied with the jewellery you received upon delivery, you can login to your Candere account and visit My Orders. Here you will have the option to request return for your order with relevant reasons for your dissatisfaction.
Please read the information on your original packing slip.
Preserve original packing and the item in its sealed form with all accessories, tags, boxes, bags, stickers, papers and original Invoice. Securely repack the unused item.
Once your package is ready, just call our customer service team and we will arrange to pick it up at your doorstep.
Check the return package to the address indicated on the packing slip :
Enovate Lifestyles Private Limited
501-502, Om Shakti, Plot No. 21,
Shakti Nivas, Ramchandra Lane Extn,
Kanchpada, Malad West,
Mumbai 400064, India.
Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center as mentioned above.
You can expect a refund within 10-14 working days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.
In case you receive a damaged item, an item you didn't order or the wrong item, we exchange it free of charge or refund the full cost of the merchandise and shipping charges after a quality check upon receipt. If it is indeed an error or a defective product your refund or exchange will be on its way shortly.
All Candere jewellery comes with an IGI©, GIA©, HKD© or EGL© appraisal certificate and must be returned with the certificate. If the certificate is not returned, your refund will be reduced by the amount of the replacement cost. If you do not have the certificate, let us know so we can quote you the exact price for the replacement. Candere.com will not be responsible for any loss or damage of return shipments.
Instructions for return packaging:
Step1:Pack the item(s) securely using the extra packing material found along with your order. Do not use the packaging in which your order was packed and sent.
Step2: Do not use cello tape or any kind wrapping on the shipment. Use the seal already provided.
Step3: Shipment should be sealed and packed before handing to courier. Only return invoices for shipping purpose to be kept outside.
Step4: Please take a video while packing & sealing the bag for your reference and safety.
If you have any questions about our return procedure, please contact us at email@example.com.
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