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Frequently Asked Questions

What is Candere Wallet?

Candere wallet, is a digital payments platform that allows you to transfer money into the integrated wallet via online banking, debit cards, and credit cards, therefore allowing you to go cashless.

All you need to do is set up aCandere account using your email ID and transfer money to your wallet.

Is Candere Wallet safe?

Security is on everyone's mind when it comes to making a digital payment. We use SSL encryption technology which means your online transaction is secured.

Where can I find Candere Wallet?

  • Visit Candere.com
  • Click on Sign in Option.
  • Login with your registered email Id.
  • Click on ‘Hi,your name’ (on the top of the page).
  • Then click on My Wallet.
  • Your amount will be visible on the left side of the page under My Wallet.

How can I add money to my Candere wallet?

You can Add money to your Candere Wallet using a few simple steps:

  • Log into your Candere account and click on “Hi,your name (on the top right corner of the page).
  • Click on My Wallet and select‘add money’ via Credit/Debit card or Net Banking.
  • You will be redirected to a secure payment page where you need to provide payment details.
  • Once you enter payment details then you will be directed to proceed to the bank page to complete the transaction.

Are there any limitations to add money to Candere Wallet?

There is no limitation to add money to your CandereWallet, in fact you can add money to your Candere Wallet for free.

How will I know that the payment is successful?

You can check the confirmation in 3 ways:

  • SMS
  • Email
  • You can loginto your Candere account.

Can I transfer my wallet amount to another Candere wallet?

No, you cannot transfer your wallet amount to another Candere Wallet.

How can I transfer money from Candere wallet to bank account?

This feature is not available on Candere.com

Note: In case of any decrease in gold weight, the difference payable amount will be transferred to the Candere wallet to be used for future purchase.